Merchandising Supervisor

Merchandising Supervisor

Key Duties

• Supervise assigned merchandisers to ensure merchandising duties are carried out according to approved standards and schedules.

• Allocate daily and weekly outlet priorities in line with approved call cycles.

• Conduct field visits to monitor merchandiser attendance, conduct, productivity and quality of execution.

• Ensure merchandisers visit assigned outlets according to approved routes and coverage plans.

• Track store visit completion and follow up on missed or incomplete visits.

• Ensure products are neatly displayed, visible, correctly positioned and arranged according to approved standards.

• Monitor shelf space, product facings, display quality and shelf discipline.

• Ensure implementation of approved planograms, shelf layouts and display arrangements.

• Check product availability and escalate out-of-stock situations and replenishment concerns.

• Ensure proper stock rotation, including first-expiry-first-out principles where relevant.

• Monitor damaged, expired, short-dated or poorly handled stock and escalate concerns.

• Supervise the implementation of promotions, displays, product launches and campaign activities.

• Ensure point-of-sale materials, posters, shelf talkers, banners and promotional displays are correctly placed and maintained.

• Monitor merchandiser attendance, punctuality, grooming, conduct and productivity.

• Provide performance feedback and recommend corrective action where required.

• Maintain professional relationships with store managers, department managers and outlet representatives.

• Resolve routine store-level merchandising issues and escalate unresolved concerns.

• Collect and report competitor display, pricing, promotion and product availability information.

• Prepare and submit accurate daily, weekly and monthly merchandising reports.

• Maintain records of outlet visits, attendance, field issues, stock concerns and corrective actions.

• Ensure compliance with company policies, customer outlet rules, health and safety requirements and ethical conduct standards.

Qualifications and Experience

• At least 5 O Levels, including English Language and Mathematics, or equivalent.

• A certificate or diploma in Sales, Marketing, Retail Management, Merchandising, Business Administration or a related field is preferred.

• At least 3 to 5 years’ experience in merchandising, retail execution, field sales, store operations or trade marketing.

• At least 1 to 2 years’ experience supervising field-based staff is preferred.

• Experience in FMCG, manufacturing, distribution, wholesale, retail or a high-volume trading environment is preferred.

• Training in merchandising, field supervision, customer service, stock management or retail execution is an added advantage.

• Computer literacy, including basic Microsoft Excel, Word and Outlook, is an added advantage.

Competencies

• Field merchandising supervision.

• Product display and retail execution.

• Stock rotation and shelf discipline.

• Promotional execution and point-of-sale material control.

• People supervision, coaching and performance management.

• Customer outlet relationship management.

• Planning, organising and route coverage.

• Reporting accuracy and attention to detail.

• Communication and follow-up discipline.

• Problem-solving and corrective action.

• Ethical conduct and confidentiality.

• Health and safety awareness.