Sales Representative

Sales Representative

Key Duties

• Implement approved territory sales plans, customer call cycles and route plans.

• Achieve agreed daily, weekly, monthly and quarterly sales targets.

• Promote approved products and secure accurate customer orders for processing.

• Build and maintain professional relationships with customers, outlet owners, buyers and store managers.

• Attend to customer enquiries and provide accurate information on products, prices, promotions and deliveries.

• Follow up on customer orders, underperforming customers and service-related issues.

• Support the implementation of sales promotions and customer campaigns.

• Monitor product availability, shelf presence, stock levels and product visibility at customer outlets.

• Report stock shortages, damaged or expired stock, display gaps and customer concerns.

• Collect market and competitor intelligence, including pricing, promotions and customer activity.

• Support customer payment follow-up where required, in line with approved credit guidance.

• Submit accurate daily, weekly and monthly sales activity reports.

• Maintain accurate records of customer visits, orders, customer issues and sales opportunities.

• Comply with company sales policies, pricing procedures and ethical conduct standards.

Qualifications and Experience

• At least 5 O Levels, including English Language and Mathematics, or equivalent.

• A certificate or diploma in Sales, Marketing, Business Management, Retail Management, Customer Service or a related field is preferred.

• At least 2 to 3 years’ experience in sales, field sales, customer service, retail sales, route sales or distribution sales.

• Experience in FMCG, manufacturing, distribution, wholesale, retail or a high-volume trading environment is preferred.

• Experience in customer visits, order generation, sales target achievement and customer relationship management is an added advantage.

• Computer literacy, including basic Microsoft Excel, Word and Outlook, is an added advantage.

Competencies

• Strong selling and customer engagement skills.

• Sales target orientation and resilience.

• Excellent customer service and communication skills.

• Product knowledge and promotional awareness.

• Territory and route planning skills.

• Market awareness and competitor observation.

• Accurate reporting and administrative discipline.

• Problem-solving and follow-up skills.

• Time management and personal organisation.

• Ethical conduct and confidentiality.

Locations

Interested candidates based in the following locations are encouraged to apply: Harare, Mutare, Bulawayo, Masvingo, Chipinge, Gweru, Kadoma, Kariba, Marondera and Chiredzi.