General Manager

• POSITION 1 1 post
• Grade ЕЗ Reference ZICC/HR2/2026/01
• Reports To Deputy Executive Secretary
• (Operations) Employment
• Permanent
• Duty Station Head Office, Harare Closing 30 Oct 2026, 16:30 CAT

SECTION 2: POSITIONS, ACCOUNTABILITIES AND REQUIREMENTS

Purpose of the Position

Provide executive leadership, strategic direction and operational governance over the intake, investigation and

Job Summary

• Employer: zicc
• Job Type: Full-time
• Location: Harare, Zimbabwe
• Category: Project Management
• Closing Date: 2026-10-30

Key Responsibilities

• Complaints Handling Governance: Direct the Commission-wide framework for receiving and processing complaints against members of the security services, ensuring procedural fairness, legal integrity and transparency. Oversee the security and integrity of the centralised Complaints Management Information System (CMIS) and the psychosocial support mechanisms that form part of the Commission's restorative justice mandate.
• Oversight of the Investigations Lifecycle: Ensure the expeditious, impartial and thorough resolution of alleged misconduct. Enforce quality assurance over investigation dockets and case files, safeguarding evidentiary integrity and statutory timelines. Approve deployment strategies and investigation plans for complex matters.
• Statutory Returns and Parliamentary Reporting: Lead the production and validation of statutory returns, monthly dashboards and annual reports to the Executive, the Commission, Parliament and regional bodies, translating operational data into governance intelligence.
• Inter-Agency Collaboration and Stakeholder Relations: Build operational partnerships with the security services, independent oversight institutions, the judiciary, civil society, faith-based organisations and traditional leadership; direct joint investigative protocols.
• Human Capital and Performance Management: Lead departmental talent allocation, capacity development and succession planning; institutionalise a metrics-driven performance management framework in line with public sector labour regulations.

Requirements

• Bachelor's degree in Law (LLB), Criminology, Human Rights, Social Work, Psychology, Strategic Management or an equivalent recognised social science discipline.

A relevant Master's degree in Public Administration, Criminology, Law (LLM), Strategic Management or the

Humanities is an added advantage.

• Professional certification in Conflict Prevention and Management, Alternative Dispute Resolution (ADR),

Mediation, Counselling, or Monitoring and Evaluation.

• Minimum of seven (7) years of professional experience in investigations, prosecution or related oversight

Core Competencies

Executive leadership; strategic decision-making; mediation and negotiation; complex criminal and administrative

investigation; stakeholder diplomacy; statutory compliance; emotional resilience

How to Apply

Apply by email: hr@zicc.org.zw

REF Code: ZICC/HR2/2026/01